Please note the following standard operating procedures:

• Prior to arrival/departure, any vessel going through the immigration clearance at ONE°15 Marina Sentosa Cove must engage a vessel agent.
• Vessel agent has to complete and submit the CIQ Reservation Form together with the vessel registration, insurance, and crew and passenger list via ONE°15 Marina’s website online form here at least one day in advance.
• ONE°15 Marina Sentosa Cove will process and confirm all reservations on a first-come, first-served basis via email.
• Only registered vessels with confirmed reservations are permitted to carry out immigration clearance at the ONE°15 Marina Sentosa Cove CIQ.
• Vessel agent must be present at ONE°15 Marina Sentosa Cove during the immigration clearance process conducted by Immigration and Checkpoints Authority (ICA).
• Vessel must leave the gazetted area within 15 minutes after immigration clearance.
• All passengers, crew and captain are not allowed to disembark onto ONE°15 Marina Sentosa Cove’s pontoon until immigration clearance is completed.
• Cancellation must be made in writing to cr.sc@one15marina.com at least 4 hours before your arrival time, failing which the custom clearance charges will be levied accordingly.
• Late arrival charges of $53.50/hour shall apply should you fail to show up with your vessel at ONE°15 Marina Sentosa Cove’s CIQ based on your booked arrival time.
• The marina will review the reservations for vessels more than 125ft based on the availability of the berth as our CIQ can only accommodate vessels below 125ft.